Associate Customer Service Representative, B2C
Company: KOHLER
Location: Kohler
Posted on: September 20, 2023
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Job Description:
Associate Customer Service Representative, B2CWork Mode:
-RemoteLocation: - -Kohler, WI$500 Sign On BonusOpportunityKOHLER
Co. Kitchen and Bath products division is very excited to expand
our Customer Service team. We
will give you all the training and development you need to succeed
from the
safety of your own home during this uncertain time. - We invite you
to
apply today to join our team.
As an Associate Customer Service Representative,
you will have the rewarding opportunity to assist customers with
faucet and
fixtures warranty claims, product installation and troubleshooting,
pre-sale
questions and order placement. Your goal as an Associate Customer
Service
Representative is to deliver world-class
service. You will spend a large portion of your day in phone
conversations with
residential and commercial customers, wholesalers, installers, and
plumbers.How You Will Make An Impact:
and empathetically assist customers over the phone
assess, and resolve client needs
identifying the root cause of issues and providing feedback
de-escalate concerned callers
professional call center environment -Our Customer Service
Representatives:
excited to learn new things
actively listen and recognize the needs of clients
overcome challenges while remaining calm and patient
accept coaching and feedback
flexible and able to adapt based on business priorities and
changing needs
dependable and pride themselves on being present and punctual each
day
medical benefits, prorated paid vacation, and paid holidays after
30 days
potential within the team and cross functional
Skills/Requirements
required
a plus but not required
per week paid 35-day -virtual -intensive
training program; training covers multiple computer systems,
product
repair training and installation, department processes and
more
navigate and manage multiple computer windows and software
systems:
Customer relationship management, order management and
us.kohler.com
website
interpret documents and detailed correspondence
communication skills
applicant will secure and be responsible for paying their own
internet
expenses and must have a hard-wired internet service via cable,
fiber, or
DSL with a minimum 10mbps service
ethernet connection that meets upload and download speed
requirements
as noted above. Cannot be Wi-Fi, dial up, satellite or cellular
internet
applicants will be required to have a separate confidential and
distraction free workspace with no background noises
from other responsibilities - you must be focused on delivering a
world
class service experience
will be required to work during their assigned shift time
Monday-Friday
between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times
will be
scheduled
hours are 34-36 hours/week after training, more will be required
during
peak season
The hourly range for this position is $16.90 - $21.10. The specific
hourly rate offered to a candidate may be influenced by a variety
of factors including the candidate's experience, their education,
and the work location. Available benefits include medical, dental,
vision & 401k.Why Work at Kohler Co.?Kohler Co.'s mission is to
contribute to a higher level of gracious living for those who are
touched by our products and services. We understand that it takes
investment in our associates' development to make that happen. -
So, we offer ongoing investment in each individual's personal
development and the opportunity to collaborate with others across
functions and roles at Kohler. -In addition to the investment in
your development, Kohler offers a benefits package including a
competitive salary, health, vision, dental, 401(k) with company
matching, and more! About UsBeyond the competitive benefits and
compensation, Kohler proudly offers a rich history, steeped in
creativity and a commitment to our associates and communities. - We
invite you to learn more about our culture and company at . It is
Kohler's policy to recruit, hire, and promote qualified personnel
in all job classifications without regard to race, creed, religion,
age, sex, sexual orientation, gender identity or expression,
marital status, national origin, disability or status as a
protected veteran. - If, as an individual with a disability, you
need reasonable accommodation during the recruitment process,
please contact . - Kohler Co. is an equal opportunity/affirmative
action employer. -We invite you to learn more about equal
employment opportunity by reviewing the Federal and the .
Keywords: KOHLER, Sheboygan , Associate Customer Service Representative, B2C, Sales , Kohler, Wisconsin
Click
here to apply!
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