Associate Customer Service Representative, B2C

Company: KOHLER
Location: Kohler
Posted on: September 20, 2023

Job Description:

Associate Customer Service Representative, B2CWork Mode: -RemoteLocation: - -Kohler, WI$500 Sign On BonusOpportunityKOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Service team. We
will give you all the training and development you need to succeed from the
safety of your own home during this uncertain time. - We invite you to
apply today to join our team.

As an Associate Customer Service Representative,
you will have the rewarding opportunity to assist customers with faucet and
fixtures warranty claims, product installation and troubleshooting, pre-sale
questions and order placement. Your goal as an Associate Customer Service
Representative is to deliver world-class
service. You will spend a large portion of your day in phone conversations with
residential and commercial customers, wholesalers, installers, and plumbers.How You Will Make An Impact:

• -Effectively
  and empathetically assist customers over the phone
• -Listen,
  assess, and resolve client needs
• -Solve complex problems by
  identifying the root cause of issues and providing feedback
• -Show patience and kindness to
  de-escalate concerned callers
• -Work with a team in a diverse,
  professional call center environment -Our Customer Service Representatives:
  • -Are
    excited to learn new things
  • Can
    actively listen and recognize the needs of clients
  • Can
    overcome challenges while remaining calm and patient
  • Willingly
    accept coaching and feedback
  • Are
    flexible and able to adapt based on business priorities and changing needs
  • Are
    dependable and pride themselves on being present and punctual each day
  • Receive
    medical benefits, prorated paid vacation, and paid holidays after 30 days
  • Growth
    potential within the team and cross functional
    Skills/Requirements
    • High school diploma or GED
      required
    • Prior contact center experience is
      a plus but not required
    • Must be able to complete a 40 hour
      per week paid 35-day -virtual -intensive
      training program; training covers multiple computer systems, product
      repair training and installation, department processes and more
    • Experience using Microsoft Office
    • Technical proficiency: ability to
      navigate and manage multiple computer windows and software systems:
      Customer relationship management, order management and us.kohler.com
      website
    • Ability to read, analyze, and
      interpret documents and detailed correspondence
    • Professional and courteous
      communication skills
    • Must live within 150 miles of Kohler, WIWork from home requirements: Equipment provided!
      • The
        applicant will secure and be responsible for paying their own internet
        expenses and must have a hard-wired internet service via cable, fiber, or
        DSL with a minimum 10mbps service
      • Wired
        ethernet connection that meets upload and download speed requirements
        as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet
      • All
        applicants will be required to have a separate confidential and
        distraction free workspace with no background noises
      • Freedom
        from other responsibilities - you must be focused on delivering a world
        class service experience
      • Applicants
        will be required to work during their assigned shift time Monday-Friday
        between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be
        scheduled
      • Part-time
        hours are 34-36 hours/week after training, more will be required during
        peak season
        
        The hourly range for this position is $16.90 - $21.10. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.Why Work at Kohler Co.?Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. - So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. -In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About UsBeyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. - We invite you to learn more about our culture and company at . It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. - If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . - Kohler Co. is an equal opportunity/affirmative action employer. -We invite you to learn more about equal employment opportunity by reviewing the Federal and the .

Keywords: KOHLER, Sheboygan , Associate Customer Service Representative, B2C, Sales , Kohler, Wisconsin