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Reservations Agent- Full Time

Company: Blue Harbor Resort & Conference Center
Location: Sheboygan
Posted on: November 19, 2022

Job Description:

Job Description Job Title: Reservations Agent- Full Time Reports to: Reservations Supervisor/Director of Rooms Job Overview: Answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Blue Harbor's standards of quality. Duties Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs. Assign reservations based on guest preferences and availability. Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Flexible Availability Physical Requirements Lift up to 10 lbs. Sit and/or stand long periods.

Keywords: Blue Harbor Resort & Conference Center, Sheboygan , Reservations Agent- Full Time, Sales , Sheboygan, Wisconsin

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