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Patient Service Representative

Company: Green Bay Oncology
Location: Sheboygan
Posted on: November 12, 2021

Job Description:

The Patient Service Rep, while using an electronic medical record system, coordinates and facilitates the smooth, efficient and continuous flow of patients through the medical office setting. Collaborates with members of the clinical care team to improve access, reduce backlog and minimize delays along the value stream of the patient encounter. Works closely with patients and their families; many times serving as the patients' first point of contact, while demonstrating outstanding focus on the patient as the primary customer. Is skilled in multiple functions within the reception department, enabling cross coverage where required. Can anticipate bottle-necks in patient flow and adjusts processes as necessary. Listens with empathy and respect and is a skilled problem-solver. Works closely with leadership and the clinical team, to improve processes and enhance the patients' experience.

Keywords: Green Bay Oncology, Sheboygan , Patient Service Representative, Sales , Sheboygan, Wisconsin

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