Patient Svc Rep I Med Ctr
Company: Advocate Christ Medical Center
Posted on: November 16, 2022
Patient Svc Rep I Med Ctr
3400 Union Ave
Sheboygan, WI 53081
Hours Per Week:
Schedule Details/Additional Information:
Every Monday 5:30am-2:00pmRotating Holidays with an average of two
Greets and checks in patients arriving for their appointments.
Ensures patient information is complete and accurate. Collects
patient responsibility as identified in the pre-registration
Completes the registration process on walk-in patients, verifies
and/or updates patient demographic and insurance information if
changes or additions have occurred.
Verifies insurance benefits, obtains/calculates patient
responsibility and request payment. Communicates to patient the
organization expectation of payment at time of service.
Identifies patients in need of financial assistance and refers
patients to Financial Advocate when necessary. Collaborates with
Financial Advocate to coordinate patient's financial resources and
responsibilities including requesting patient to sign a Financial
Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as
Monitors patient flow to ensure patients are cared for in the most
efficient and courteous manner. Performs visit closure, including
checking out patients, collecting additional patient responsibility
(when applicable) and providing patient with appropriate
Schedules patient visits using guidelines established within
Assists with new caregiver onboarding.
Works assigned EPIC work queues, following the department's work
Maintains excellent public relations with patients, families, and
clinical staff as well as demonstrates a willingness and ability to
work collaboratively with others for concise and timely flow of
information. Proactively communicates issues involving customer
service and process improvement opportunities to management.
Maintains knowledge of and reference materials for Medicare,
Medicaid and third-party payer requirements, guidelines and
policies, insurance plans requiring pre-authorization/referral and
a list of current accepted insurance plans.
Licensure, Registration, and/or Certification Required:
High School Graduate.
Typically requires 1 year of experience in customer service or
clerical/office experience, including answering phones and
Knowledge, Skills & Abilities Required:
Demonstrated ability to identify and understand issues and
problems. Examines data and draws logical conclusions based on
Knowledge and ability to articulate explanations of
Medicare/HIPAA/EMTALA rules and regulations and comply with updates
on insurance pre-certification requirements.
Mathematical aptitude, effective communication skills and critical
Understanding of basic human anatomy, medical terminology and
procedures for application in the patient
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals.
Ability to speak effectively to customers or employees of
organization, maintaining a pleasant, professional demeanor.
Ability to handle sensitive and confidential information according
to internal policies.
Ability to problem solve in a high profile and high stress area,
working independently to set and meet deadlines and prioritize
Demonstrated technical proficiency including experience with
insurance verification/eligibility tools, EPIC electronic medical
record, patient liability estimation tools, Microsoft Office,
Internet Explorer and phone technology.
Physical Requirements and Working Conditions:
Must be able to sit, stand, walk, lift, carry, squat, and bend
frequently as well as twist, rotate, and kneel occasionally
throughout the workday.
Frequently lifts up to 10 lbs. and occasionally lifts between 20
lbs. or more. This occurs when moving equipment and supplies and
when transporting patients and/or charts.
Must be able to push/pull up to 50 lbs. with assistance.
Must have functional speech and hearing.
Must be able to use hands with fine motor skills for keyboard data
Exposed to a normal office environment.
Operates all equipment necessary to perform the job.
Must be able to work a flexible schedule to support the needs of
This job description indicates the general nature and level of work
expected of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Keywords: Advocate Christ Medical Center, Sheboygan , Patient Svc Rep I Med Ctr, Other , Sheboygan, Wisconsin
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