Customer Service Representative

Company: Pick n Save
Location: Sheboygan
Posted on: November 23, 2021

Job Description:

https://jobs.kroger.com/job/Sheboygan-Pick-'n-Save-Retail-Clerk-%28SheboyganN_-25th-Street%29-1-WI-53081/798449600/ Please apply at the above link for our Kroger website for our online application. __________________________________________________________________________________________ PRIMARY OBJECTIVE Performs customer checkout transactions using a register. NATURE AND SCOPE Emphasis and primary challenge in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations, and expediting processing of all orders. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction are provided by the Customer Service Manager or manager on duty. ESSENTIAL POSITION FUNCTIONS 1. Provides friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions. 2. Throughout the store, greets customers in a genuine and friendly manner. Learns customer names and uses them respectfully in greetings. 3. Assists customers throughout the store by: escorting them to products they are looking for, loading or unloading heavy items and assisting with products that are out of reach, offering product and/or recipe suggestions and recommendations, responding to customers' questions and requests in a timely manner, and treating them as the most important people in the store. 4. Sincerely thanking customers for their business and choosing our store. 5. Demonstrates teamwork to ensure customer satisfaction and a pleasant working and shopping environment. 6. Performs product scanning and processing of customer's order in an accurate, efficient and prompt manner (asks for coupons, advantage card and items under the cart before beginning transaction, scans each item so it is properly identified by the register system, ensures minimal waiting time to each customer, obtains prices for items not identified by the register system and completes scan error forms, has working knowledge of the most frequent PLU codes and new items, uses care in handling product, and utilizes proper etiquette for intercom calls). 7. Ensures positive customer relations and satisfaction - greets and thanks customers and provides prompt and courteous service, directs customer problems to service operations manager as appropriate, answers or refers questions and responds to requests as needed, and makes determination and responds to customer assistance needs promptly. 8. Ensures proper handling of all forms of tender and coupons - properly counts and enters cash into register system, verifies information on check and if acceptable enters and properly utilizes check verification system, properly handles, counts and enters food stamps into register system and maintains a neat organized till. 9. Follows front end security procedures - applies security tape as needed for proof of purchase and notifies appropriate personnel in cases of theft or shoplifting. 10. Follows all store and department policies and procedures. FUNCTIONAL REQUIREMENTS Frequent: Physical - lifting 10 to 55 pounds, pushing/pulling up to 200 pounds, equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking. Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math. ADDITIONAL POSITION FUNCTIONS 1. Assists with front end maintenance and cleaning - picks up floor, clears carts, cleans and stocks registers, fills bag stations, and performs shop backs, straightens magazines, fills check stand merchandise, uses personal protective devices (chemical resistant gloves) for cleaning glass. 2. Ensures customer service for bagging of groceries - asks if paper or plastic, uses the least amount of bags, and watches the weight of the bag. 3. Ensures that carts are available for customers - collects carts in a safe manner and transports to cart room, ensures a ten cart maximum, and remove all debris from carts....

Keywords: Pick n Save, Sheboygan , Customer Service Representative, Other , Sheboygan, Wisconsin