Job Title: Shift Manager II
FLSA Status: Full-Time/Hourly
Reports to: Store Director
Responsible for working closely with all associates in an effort
to ensure all company policies and procedures are being followed,
department goals and objectives are being obtained, and associates'
needs are being met. This position works closely with our Store
Director and Assistant Store Director to conduct day-to-day store
operations efficiently. Responsible for maximizing sales and
providing excellent customer service, merchandising product,
maintaining appropriate stock levels, developing and training store
associates, and achieving productivity goals.
This is the perfect position for someone who is looking to
develop their leadership skills in preparation for a full-time
department management position. It takes a unique person - someone
who is dedicated; who excels in a supported, team-oriented
environment; and is ready to do what it takes to make this a
successful career. A shift manager rarely manages from a distance
but instead works alongside associates in order to be more
efficient and to resolve guest issues as they arise. Working
alongside associates keeps the shift manager sharp in all job
functions and allows him/her to lead by example.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads, coaches, teaches, and reinforces Festival culture,
customer service, and performance expectations to all
- Assists in training new associates
- Documents violations of company policies/procedures by
associates and conducts progressive disciplinary actions with
associates when necessary
- Answers questions and provides guidance to guests and
Ensures all department standards are being met in the store.
- Observes sales floor and back stock conditions; takes action to
correct areas of opportunity
- Communicates and works cooperatively with Store Director,
Department Managers, and associates to maintain standards and
exceed guest expectations
- Oversees sanitation within the store
Provides customer service to guests.
- Assists guests with finding items they are looking for
throughout the store
- Addresses guest concerns and resolves issues when a guest is
not satisfied with the service or product received
Assists all department associates with daily responsibilities
while leading by example. Assist department managers and/or
department leads to prepare associates for advancement
opportunities. Responsible for quality control. Must ensure product
safety and freshness. Must make sure customers receive the products
and services they order. The Shift Manager II is responsible for
reporting any issues or quality defects to the Department Managers.
The Shift Manager II must make sure the workplace is safe and
clean. This includes reviewing and enforcing all Occupational
Safety standards and policies. The Shift Manager II is responsible
for completing and filing all incident reports and accident reports
and reporting all violations. Contributes to overall cleanliness of
the store by picking up, organizing, and cleaning work areas,
shelving, and sales floor as needed. Other duties as assigned.
Regular, timely attendance in compliance with the work schedule,
and adequate notice to find a replacement for occasional
To perform this job successfully, an individual must be able to
perform each essential job duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
- Ability to deal tactfully and effectively with guests and
- Good oral and written communication skills and the ability to
handle a diverse crew in a stressful environment.
- Thorough understanding of all safety requirements and company
safety policies, including proper lifting techniques and box cutter
- Ability to use the following equipment: forklift, harness,
power jack, walk behind lift, WAV, baler, compactor.
- Must be available to work until close (10pm) at least one night
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.
- The associate must possess the ability to stand in place for
long periods of time; walk in the store; bend, stoop and kneel
regularly. Requires fine finger and broad manual dexterity, and
eye-hand-foot coordination in order to operate equipment.
- The associate must have full range of upper body motion in
order to lift stock. Requires the ability to perform repetitive
tasks for prolonged periods of time.
- Must possess functional sensory abilities in order to visually
monitor the store, create attractive displays, and to operate
- The position requires the associate to lift up to 50 pounds on
a regular basis.
The Shift Manager II is a full-time hourly position. The work
schedule will include mornings, afternoons, evenings, weekends, and
holidays. The Shift Manager II is expected to close one night per
week (working until 10pm).
Festival Foods serves guests in over 30 full-service,
state-of-the-art supermarkets throughout Wisconsin. At Festival
Foods, we're not simply selling groceries; we're on a mission!
Every business decision we make is based on our "Boomerang
Principle"--empowering our associates to make decisions and take
actions that will "Bring the Customer Back". We are proud to be a
family and employee-owned company.
At Festival Foods we are committed to providing an environment
of mutual respect where equal employment opportunities are
available to all. We are dedicated to building a top-notch team of
skilled, experienced and service-oriented associates who represent
a variety of backgrounds, perspectives, and talents. Festival Foods
believes that diversity and inclusion among our teammates,
products, and our community strengthen our ability to serve our
guests, as we seek to recruit, develop and retain the most talented