Patient Service Representative Float
Company: Aurora Saint Luke's Medical Center (Milwaukee
Posted on: May 3, 2021
How You'll Make a Difference:
- Acts as the first point of contact for patients by providing
outpatient department and/or clinic reception. Greets and registers
the patient, completes all necessary forms, obtains demographic and
insurance information, collects co-payment, posts payments, and
adds or updates basic patient account information. Schedules new
and follow-up patient appointments.
- Greets patients and visitors and responds to routine requests
for information. Answers telephone, screens calls, and takes
- Registers patients; obtains demographic and insurance
information; verifies insurance coverage, collects co-pays,
deductibles, and previous balances; posts payments and updates
demographic and insurance information.
- Schedules patient appointments and coordinates cancellations,
reschedules, and additions to schedules. Provides accurate,
detailed information regarding test preparations, time patient to
arrive, and any other directional information needed by
- Updates insurance, financial responsibility and other data when
changes or additions occur, and communicates to patient as
- Ensures insurance and patient information obtained is complete
and accurate, applying acquired knowledge of government and third
party payer requirements.
- Identifies, reports, and resolves problems regarding
registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most
efficient and courteous manner. Offers various assistance to
patients to include: arranging transportation needs, providing
directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after
visit, scheduling follow-up appointments, and providing patients
with a visit summary.
- May file, retrieve, and/or deliver patient information and/or
records, and completes required forms/documentation.
What it Will Take:
Licenses & Certifications
High School Graduate.
Required Functional Experience
No experience required
Knowledge, Skills & Abilities
Excellent customer service skills.Excellent communication (written
and verbal) and interpersonal skills; ability to effectively
communicate with a variety of patients, staff and
physicians.Intermediate computer skills including experience in
using personal computers; including Microsoft Office or similar
applications, and electronic mail.Training or experience in
keyboarding/data entry with an emphasis on speed and
accuracy.Excellent organizational skills.Ability to read and
understand verbal and written instructions, and to sort and file
information alphabetically and numerically. Ability to work in a
fast paced environment with a strong attention to detail and
Schedule is based on the needs of the departments covered.
Hours typically range from 6:30am - 6:00pm.
Schedule will be 4.5 days per week with the option to pick up
additional hours if needed.
Nurse and Mas Float Pool
2414 Kohler Memorial Dr
At Aurora Health Care:
We pride ourselves on taking care of our people. And not just our
patients-we mean you, too. We help each other live well. When you
work at Aurora, you get the chance to work with a dedicated team
that's as passionate about the work as you are. Here, you'll find
limitless opportunities for ongoing learning, career advancement,
competitive compensation and a stable work environment. But more
than that, you have the opportunity to change lives-including your
Diversity and inclusion matters at Aurora. We celebrate our
differences and nurture an environment where everyone feels
included. We know that when we reflect the communities we serve,
when we embrace differences and bring our whole selves to work
every day, we are working as one to build a healthier tomorrow for
everyone. Aurora supports a safe, healthy and drug-free work
environment through criminal background checks and pre-employment
drug testing. We maintain a smoke-free environment at all our
locations. We are an equal opportunity employer.
Keywords: Aurora Saint Luke's Medical Center (Milwaukee, Sheboygan , Patient Service Representative Float, Other , Sheboygan, Wisconsin
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