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Customer Satisfaction Manager Rockline Industries Inc

Company: Rockline Industries Inc
Location: Sheboygan
Posted on: May 3, 2021

Job Description:

Are you looking to improve the supply chain efficiency and overall service to the customer while balancing the cost to the organization? Then look no further than Rockline! At Rockline we foster and develop high-value, trusted relationships that deliver thought leadership, right product solutions, and extraordinary service. Let your leadership skills shine as you lead, coach, and mentor the customer service, inventory management, and replenishment teams. What you'll do: Collaborate with sales leaders to understand future customer strategy. Work with supply planning managers and operations to balance service and changeover performance. Understand service failures and educate business leaders on the cost required to maintain service goals. Promote continuous improvement by identifying opportunities across the supply chain. Improve the internal processes to reduce costs and improve service levels. Collaborate with Customer Service Advocates, Sales Directors, and Customers to develop win-win solutions on cost and service issues. Track and report cost savings and avoidance, and case fill. Lead the Inventory Management and Replenishment team in their efforts to reduce inventory. Work collaboratively with operations to implement new processes and metrics to help manage inventory levels. What we're looking for: Bachelor's Degree in Business Required. Preferably Supply Chain. 7+ years of progressive supply chain experience in one or more of the following: CPG manufacturing, inventory and replenishment, scheduling/planning, supply chain management(sales and operation planning), and other related experiences. Experience working in the manufacturing industry will be highly preferred. At least 5 years of managing teams and demonstrated success leading projects will be required. Strong working knowledge with an Enterprise Resource Planning program (JD Edwards preferred) is required. Proficiency with Microsoft products, specifically Excel. Well-developed problem solving with internal and external customers. Strong analytical skills, data-focused mind. Detail orientation with a strategic business focus. Strong interpersonal and collaboration skills to enable strong positive business relationships. Able to communicate to all levels of the organization. Recognized by Forbes as 69th of 500 American's Best Mid Size Companies for 2021! If we feel you are a good fit for the position/company, someone will reach out to you directly. If this position doesn't match what you are looking for, please share the position with your social media networks like Facebook or LinkedIn or Tweet right from the posting. It is much appreciated. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Rockline Industries Inc, Sheboygan , Customer Satisfaction Manager Rockline Industries Inc, Other , Sheboygan, Wisconsin

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