Enterprise Customer Quality Manager
Company: Inpro Career
Location: Muskego
Posted on: April 1, 2026
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Job Description:
We are seeking an Enterprise Customer Quality Manager to lead
customer quality improvement initiatives across our divisional
business units. This role plays a critical part in ensuring a
consistent, high-quality customer experience by driving
cross-functional alignment, improving fulfillment performance, and
leading corrective actions to prevent recurrence. Position Summary
The Enterprise Customer Quality Manager is responsible for
improving customer quality and on-time delivery performance across
the organization. This role partners closely with Sales, Product
Management, and Plant Operations to analyze trends, standardize
metrics, and drive data-based decisions that enhance customer
satisfaction and operational reliability. Key Responsibilities
Cross-Functional Leadership & Alignment Partner with Sales, Product
Management, and Plant Operations to align on customer issues, lead
times, root causes, and corrective actions Foster collaboration and
accountability across teams to improve customer quality and
delivery performance S&OP & Order Fulfillment Support Serve as
a key liaison in the Sales & Operations Planning (S&OP)
process, balancing demand, capacity, and customer commitments
Maintain and communicate enterprise lead times to ensure alignment
with manufacturing capabilities and customer expectations Identify
risks related to demand, capacity, and lead times; escalate issues
and recommend mitigation strategies Support resolution of
production and prioritization challenges impacting customer orders
Customer Complaint & Trend Management Lead the end-to-end customer
complaint process across sales, manufacturing, shipping, product
management, and quality Analyze complaint and fulfillment data to
identify trends, systemic issues, and root causes impacting
customer experience Performance Metrics & Reviews Facilitate
regular cross-functional meetings to review customer quality,
complaint trends, corrective actions, and delivery performance
Communicate insights, trends, and improvement opportunities to
leadership and key stakeholders Root Cause & Corrective Action Lead
root cause analysis and corrective action efforts in alignment with
the quality management system Coordinate cross-functional teams to
implement and validate solutions Monitor effectiveness to ensure
sustainable improvements Continuous Improvement & Quality Systems
Drive continuous improvement initiatives based on customer feedback
and performance data Ensure processes align with internal
procedures and applicable quality standards Qualifications
Bachelor’s degree in Business, Quality, or a related field 7 years
of experience in quality management, customer quality, project
management, or corrective action within a manufacturing environment
Proven ability to lead cross-functional teams and influence without
direct authority Strong analytical, organizational, and
communication skills Proficiency in Microsoft Office; experience
with CRM, ERP systems, project management tools, and Minitab is a
plus Benefits Health insurance Dental insurance Generous employer
401k contributions Flexible spending account Tuition reimbursement
Generous paid time off Employee assistance program Vision insurance
Employee discount Life insurance Referral program
Keywords: Inpro Career, Sheboygan , Enterprise Customer Quality Manager, Manufacturing , Muskego, Wisconsin
