Computer Technician Specialist

Company: Northeast Wisconsin Technical College
Location: Green Bay
Posted on: June 24, 2025

Job Description:

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships. The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community. You belong here. See why you will love working at NWTC. > [Link Removed] Department: IIT Reports To: Supervisor, Client Services Travel: As Necessary LOCATION: Green Bay STANDARD HOURS: 11:00 am - 7:00 pm and rotating schedule on Saturdays from 8:00 – 2:00 pm. PAY RANGE: $25.81 - $27.82 per hour *Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity. POSITION SUMMARY Responsible for computer and software services. Maintain, repair and install computer software, computer hardware, web conferencing systems, and peripherals. Provide exceptional service to a diverse set of end-users located across the district. The role is focused to achieving Service Level Agreements (SLAs) and works collaboratively with all other members of the IIT staff. ESSENTIAL FUNCTIONS Answer user inquiries regarding computer software or hardware operation to resolve problems or requests. Set-up equipment for employee use, performing or ensuring proper installation of cables, peripherals, operating systems, or appropriate software. Install and perform repairs to hardware, software, or peripheral equipment, following standard design or installation. Maintain records of daily data communication transactions, problems, and remedial actions taken or installation activities along with documentation for department procedures. Work closely with all IIT staff to analyze and resolve issues and to participate in cross-functional projects. Resolve technology issues for customers using ticketing software to log all work performed and close them in accordance with department Server Level Agreements (SLAs). Install and maintain networked and stand-alone printers. Work at district sites where NWTC computers are deployed including all RLC locations as required. Assist with HelpDesk calls, provide technical assistance/guidance to lab technicians, resolve technology issue/requests for all staff district-wide, and provide support to all Regional Learning Centers. Assist with install and maintenance of Microsoft Teams phones and basic voice services. Other duties as assigned. MINIMUM QUALIFICATIONS AND WORK EXPERIENCE Associate's Degree in Computer Science, Computer Support Specialist or related degree. Minimum two years related experience in microcomputers and networking. Ideal candidate will be experienced with support desk operations including opening, resolving, and follow-up of support calls. Excellent outstanding client service attitude, proficiency with Microsoft Office 365 (O365), Microsoft Teams, Windows 10/11, and troubleshooting skills in computer hardware and software. This position requires the ability to collect information, research solutions, successfully configure and install both software and hardware, and resolve issues to meet customer requirements. Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms. An equivalent combination of education and work experience may be considered. Preferred Qualifications: Knowledge of recent versions of Apple OSX, Web Conferencing equipment, Azure Virtual Desktops, and Microsoft SCCM a plus. Skills and Abilities: Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives. Values: Demonstrate behaviors and actions that support the College’s values Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience. PHYSICAL DEMANDS Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings Mobility: Ability to move around the campus to attend meetings and events Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls. Visual and Auditory: Ability to read documents and communicate effectively with students and staff. Light Lifting: Capability to lift and carry materials weighing up to 25 pounds. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286 . Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture. NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu ? > [Link Removed] .

Keywords: Northeast Wisconsin Technical College, Sheboygan , Computer Technician Specialist, IT / Software / Systems , Green Bay, Wisconsin