Field Service Technician

Company: Lancesoft Inc
Location: Adell
Posted on: April 23, 2024

Job Description:

Field Service Technician (Medical Device Field Service Candidates Idea)Summary:Our ideal candidate will be customer-focused, an advocate for *** in customer laboratories, drive focus and improve customer delivery and overall experience, and be eager to drive growth.Located in Madison, WICandidate must provide own vehicle. They will be reimbursed for mileage.Candidate must cover all travel costs upfront and submit an expense report for reimbursement.I am looking for a candidate who has experience working without direct supervision, doesn't need direction daily on completing pending service orders, and has previous experience running a large service territory, including setting on-site visits with customers.What will you do? Perform on-site repair, maintenance, calibration, and installation of general laboratory equipment products such as incubators, centrifuges, ultra-low temp freezers, washers, etc. Will work in conjunction with the scheduling department to meet the needs of our customers. Provide on-site training relative to system service, maintenance, and basic operation. Arrange their own travel accommodations. FSE will submit expense reports to receive reimbursement for travel costs. Maintain spare parts inventory. Maintaining open communication with local and internal teams to enable delivering improved service. Document all reasonable actions regarding the scope of work on time. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.How will you get there?Education Associate's Degree in Engineering or Bio-Medical Engineering or previous equivalent experience. Bachelor of Science in Engineering or Bio-Medical Engineering preferred. Prior experience in Field Service and covering a large service area.Experience Knowledge of test equipment is requiredfor example multi-meters, pressure sensors, mass flow controllers, or similar analog devices. Proven organizational skills with the ability to prioritize multiple tasks with different priorities. Strong communication, great work ethic, great teammate, problem-solving skills, ability to balance multiple priorities, and a willingness to learn. Experienced at solving challenges and finding opportunities (Find a Better Way Every Day) with a sense of urgency, high energy, and passion. Strong communication skills and customer focus to deliver excellent customer service. Ability to operate computers, smartphones, and related software efficiently. Ability to work independently diagnosing and fixing with schematics, diagrams, service manuals, and other user documentation.Work Environment Ability to drive frequently within the territory and travel overnight as required. Must be available to travel overnight up to 25% within the territory or other regions as needed. Ability to lift 50 lbs with assistance and carry 25-30 Lbs. continuously throughout the day. Ability to bend, squat, stretch, and reach daily in a service function. Must have a valid drivers license and a well-maintained vehicle.o FSE will submit mileage reports to receive reimbursement at the current IRS mileage rate***by Jobble

Keywords: Lancesoft Inc, Sheboygan , Field Service Technician, IT / Software / Systems , Adell, Wisconsin