Field Service Technician
Company: Lancesoft Inc
Location: Adell
Posted on: April 23, 2024
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Job Description:
Field Service Technician (Medical Device Field Service
Candidates Idea)Summary:Our ideal candidate will be
customer-focused, an advocate for *** in customer laboratories,
drive focus and improve customer delivery and overall experience,
and be eager to drive growth.Located in Madison, WICandidate must
provide own vehicle. They will be reimbursed for mileage.Candidate
must cover all travel costs upfront and submit an expense report
for reimbursement.I am looking for a candidate who has experience
working without direct supervision, doesn't need direction daily on
completing pending service orders, and has previous experience
running a large service territory, including setting on-site visits
with customers.What will you do? Perform on-site repair,
maintenance, calibration, and installation of general laboratory
equipment products such as incubators, centrifuges, ultra-low temp
freezers, washers, etc. Will work in conjunction with the
scheduling department to meet the needs of our customers. Provide
on-site training relative to system service, maintenance, and basic
operation. Arrange their own travel accommodations. FSE will submit
expense reports to receive reimbursement for travel costs. Maintain
spare parts inventory. Maintaining open communication with local
and internal teams to enable delivering improved service. Document
all reasonable actions regarding the scope of work on time.
Provides a communication link between the customer and the company
to help ensure that effective service is provided to the
customer.How will you get there?Education Associate's Degree in
Engineering or Bio-Medical Engineering or previous equivalent
experience. Bachelor of Science in Engineering or Bio-Medical
Engineering preferred. Prior experience in Field Service and
covering a large service area.Experience Knowledge of test
equipment is requiredfor example multi-meters, pressure sensors,
mass flow controllers, or similar analog devices. Proven
organizational skills with the ability to prioritize multiple tasks
with different priorities. Strong communication, great work ethic,
great teammate, problem-solving skills, ability to balance multiple
priorities, and a willingness to learn. Experienced at solving
challenges and finding opportunities (Find a Better Way Every Day)
with a sense of urgency, high energy, and passion. Strong
communication skills and customer focus to deliver excellent
customer service. Ability to operate computers, smartphones, and
related software efficiently. Ability to work independently
diagnosing and fixing with schematics, diagrams, service manuals,
and other user documentation.Work Environment Ability to drive
frequently within the territory and travel overnight as required.
Must be available to travel overnight up to 25% within the
territory or other regions as needed. Ability to lift 50 lbs with
assistance and carry 25-30 Lbs. continuously throughout the day.
Ability to bend, squat, stretch, and reach daily in a service
function. Must have a valid drivers license and a well-maintained
vehicle.o FSE will submit mileage reports to receive reimbursement
at the current IRS mileage rate***by Jobble
Keywords: Lancesoft Inc, Sheboygan , Field Service Technician, IT / Software / Systems , Adell, Wisconsin
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