Field Services Operations Assistant
Company: TDS Telecom
Location: Sheboygan
Posted on: May 20, 2023
Job Description:
Field Services Operations Assistant
Job Locations
US-WI-Plymouth - US-WI-Sheboygan
ID
2023-21802
Company
TDS Telecom
Pay Range
$18.60 - $27.91
Sign-On Bonus
2,000 (50% after 3 months, 50% after 6 months)
Overview
The Field Services Operations Assistant is a multi-faceted position
responsible for coordination and completion of Field Service
operational responsibilities in a centralized setting. It requires
a high level of coordination of activities and personnel;
maintaining records; and communicating with multiple teams,
individuals, vendors, and customers to ensure on-time delivery of
products and services to our customers. You will oversee and assist
with inventory management; create and monitor purchase orders;
track, scan, and distribute inventory through inventory tracking
systems; and assist with inventory reconciliation. Emphasis will be
on performing Field Service support functions in a standardized
process across all markets. You will interact frequently with
multiple Field Service Managers, Associate Managers, Field Service
Technicians as well as internal teams such as Facilities, Fleet
Management, Order Management, Technical Support, and Network
Services. This position is eligible for a $2,000 sign-on bonus!
(Payout terms apply) The pay range listed for this position
represents the low and high end of the base compensation range. The
actual offer amount will carefully consider multiple factors, such
as relevant skills, qualifications, work experience, location
and/or competencies that align with the specified role. Certain
positions are eligible for additional forms of compensation such as
bonuses and equity awards. TDS Telecommunications LLC (TDS
Metrocom/TDS) is a leading provider of fiber internet service. With
more than 50 years of experience, the growing communications
company is building and deploying new, fiber optic networks in
neighborhoods across the country to deliver up to 8 Gigabit
internet speeds to homes and up to 10 Gigabit internet speeds to
business. In addition, TDS provides innovative TV entertainment and
advanced phone services. Visit tdsfiber.com to learn more.
Responsibilities
Responsible for performing inventory management duties across
multiple markets such as repair and returns.
- Orders and processes orders for
regulated and deregulated items
- Receives and tracks regulated & deregulated inventory
- Maintains appropriate inventory levels utilizing system
applications (e.g., Inventory Use & Transfer Application, TPAT
etc.), Plant Record Systems, SAP, and other TDS applications as
appropriate
- Leads and assists with CPR audit and SOX compliance checks
- Inventory responsibilities include warehouse (receiving,
scanning, shipping of equipment/supplies), vehicles, in-process
orders, repairs, and delinquent shipments. Some markets may require
the physical loading and unloading of shipments.
- Tracks delinquent shipments, tracks TDS projects, and maintains
an accurate log of all purchase orders specific to Field Services.
This includes working directly with Finance/Supply Chain and Field
Service Support teams to maintain accurate and appropriate
inventory levels
- Provides single point of contact for vendors, Supply Chain, and
Finance groups
- Orders equipment, uniforms, office supplies, etc., using SAP
and other online methodsWorks cross-functionally with teams and
manages communications and tasks to ensure on-time delivery of our
products and services. This work often requires use of a variety of
applications and requires excellent oral and written communications
to multiple departments. Performs and coordinates field operation
tasks to appropriate collocations.
- Prepares initial Site Survey checklists
- Follows up on installs and retrievals from assigned field
tasks
- Monitors FSA (Field Services Assistant) order queue and creates
projects
- Follows up on reports from SAP for open and closed
projects
- Reviews open order reports and takes action to ensure
completion
- Ensures timely review and follow up of orders, tickets, and
NRBY notificationsSupports Field Services teams with miscellaneous
duties such as:
- Coordinates vendor meetings
- Processes invoices to Accounts Payable
- Assigns and maintains logs for test equipment and tools
- Orders and cancels access keys
- Returns equipment
- Maintains repair and vehicle logs,
- Updating contact list
- May occasionally operate a forklift.
- May perform office safety checks in certain markets (AED Check,
First Aid Kit, fire extinguisher inventory and safety assurance
checks)Coordinates and/or Assists Field Service Managers with:
- Documenting, tracking, and submitting all information needed
for manual bills in assigned territory
- Customer escalations
- Vendor escalations
Qualifications
Required Qualifications
- Associates degree (or higher) -OR- 2+ years professional work
experience.
- 2+ years administrative support with internal and external
customer experience OR current military service, or prior military
service with honorable discharge
- Possess and maintain a valid driver's license
- Must follow the TDS attendance guidelines in order to meet
TDS's business needs including but not limited to our obligations
to our customers and to our customers' needs.Other Qualifications
- Ability to manage multiple projects simultaneously and take on
increasing responsibilities as they evolve over time
- Knowledge of Microsoft Office Suite products, preferably to
include Excel and Word
- Understanding of telecommunications industry
- Understanding of telecommunication products and services
- Ability to adapt to rapid changes
- Excellent interpersonal communication skills, customer service
skills, and organizational skills
- Problem solving skills (e.g., customer complaints,
troubleshooting)
- Multi-task management skills
- PC computer skills
- Time management skills
- Ability to be certified to operate a forklift
- Possess a valid driver's licensePhysical Demands and Work
EnvironmentWhile performing the duties of this job, the associate
is regularly required to sit, stand, write and operate a computer
keyboard, standard office equipment and telephone. The associate
regularly communicates with customers. The associate is frequently
required to move about and reach for items. The associate may
occasionally lift and/or move up to 25 pounds. The physical demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Benefits Associates scheduled to work 20 or more hours per
week have access to medical, dental, vision, life insurance, a
401(k) plan, and paid time off benefits such as vacation (15 days
accrued per year for full-time; pro-rated for part-time associates
working between 20-39 hours), sick leave (10 days accrued per year
for full-time and pro-rated for all other associates), seven paid
national holidays and one floating holiday, paid parental leave (2
weeks after 12 months of employment), among others. Short Term
Disability and Long Term Disability coverage is also available for
associates working 30 or more hours per week and Education
Assistance is available to full-time associates. Associates
scheduled to work under twenty hours per week or for a limited term
(i.e. interns) are eligible for medical coverage, the 401(k) plan
(if 18 or older), as well as sick leave (10 days accrued per year
for full-time and pro-rated for all other associates). For more
detail on the benefits we offer click here. At TDS, we embrace
Equal Employment Opportunity by valuing our differences and
consider all qualified applicants without regard to age, race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran or any other
status protected by law. To learn about our diversity & inclusion
philosophy and culture, click here!
Pay Range
$18.60 - $27.91
Keywords: TDS Telecom, Sheboygan , Field Services Operations Assistant, IT / Software / Systems , Sheboygan, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...