Guest Experience Agent
Company: The Marcus Corporation
Location: Milwaukee
Posted on: April 1, 2026
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Job Description:
Are you passionate about hospitality and eager to work for the
most recognized name in the industry? Do you aspire to grow your
career at a premier hotel in downtown Milwaukee? If so, the Hilton
Milwaukee is the perfect place for you! We are seeking a dedicated
Guest Experience Agent to join our dynamic team and contribute to
the exceptional guest experience we're known for. As a Guest
Experience Agent you will greet our guests and welcome them to
return for future stays, while providing them with prompt and
courteous service. Our Guest Experience Agent works as our guest’s
liaison, delivering their requests to the appropriate department,
resulting in complete guest satisfaction. There’s no better time to
join us as the Hilton Milwaukee is just completing a $40 million
renovation. This extensive transformation elevated our guest rooms,
event spaces, and grand lobby to reflect a new era of modern
elegance. Connected to the newly expanded Baird Center, the Hilton
Milwaukee is not only the city’s largest hotel but also a historic
gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully
appointed guest rooms and over 34,000 square feet of flexible
meeting space. Our commitment to innovation, exceptional service,
and timeless style ensures our continued reputation as Milwaukee’s
premier meeting and convention destination. If you’re passionate
about hospitality and ready to make a lasting impact, we invite you
to become part of our team and shape the future of the Hilton
Milwaukee. What you will be doing? Greet and welcome guests as they
arrive at the hotel. Answer calls and acting as an ambassador of
the hotel by providing information about local attractions, Hilton
Milwaukee history, hotel amenities and services while fulfilling
any special requests. Coordinate any necessary support from other
departments and/or managers while using a clear, understandable
speaking voice, exercising judgment, providing solutions and
options. Take room service orders, coordinating amenity deliveries
and ensuring prompt and accurate service. Fulfill VIP and special
requests for products and services. Partner with other key guest
service members including; bell services, valet, front desk,
concierge, room service, restaurants, engineering, housekeeping and
events. Maintain great service with an eager “can do” attitude and
by always seeking new ways to impress and delight guests. Other Job
duties as assigned. What we are looking for? Must be able to work a
varied schedule to include evenings, weekends, and holidays.
Ability to effectively deal with guest and fellow associates in a
friendly and positive manner. Excellent customer service skills and
communication are required. Previous hotel, receptionist, customer
service, front desk or administrative experience preferred. Must be
able to work a varied schedule to include days, evenings, weekends,
holidays, and the ability to work under pressure. High school
diploma or equivalent required. Ability to read, listen, and
communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a
moderately complex computer system. Hearing and visual ability to
observe and detect signs of emergencies. What’s in it for you? A
free, well-balanced meal every shift Room discounts at Marcus
Hotels & Resorts and Historic Hotels of America properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges,
golfing, skiing and spa Discounted parking “Two for one” movie
theater coupons at Marcus Theatres Ability to grow your career, and
transfer from one property to another Paid time off Medical, dental
and vision insurance (offered after 30 days of employment),
company-paid life insurance, employee assistance program offer and
401k with employer match Shift Details\: 2 PM - 11PM Open
Availability Preferred About us: A division of The Marcus
Corporation, Marcus Hotels & Resorts has a rich 60-year history of
operational and service excellence. We are “People Pleasing People”
who strive daily to create extraordinary experiences for guests and
associates alike. Focused on expanding our U.S. based portfolio of
15 hotels and resorts, our properties are known for their unique
character and style. Note\: This document describes the general
nature and level of work required of people in the job. It is not
intended to be an all-encompassing list of responsibilities,
duties, and skills. The Hilton Milwaukee is an equal opportunity
employer.
Keywords: The Marcus Corporation, Sheboygan , Guest Experience Agent, Hospitality & Tourism , Milwaukee, Wisconsin
