Patient Health Advocate- Sheboygan (Remote Possibility for WI Resident)

Company: Prevea Health
Location: Sheboygan
Posted on: May 27, 2023

Job Description:

Description

This position will work 32 hrs per week

J o b D e s c r i p t i o n

JOB INFORMATION

Job Description Name:

Patient Health Advocate

Department:

Quality

ORGANIZATION (To be completed by HR)

Approved Date:

Date Last Edited:

Job Category:

Job Posting Title:

Exemption Status:

JOB SUMMARY (overall description of work done by this position)

This position acts as an advocate by being a primary contact for Prevea patients, Prevea 360 members and potential patients who need support and/or guidance when navigating Prevea Health and helps connect them to the appropriate entity in which they seek for both Prevea Health and Prevea 360.

Further, this position may assist with review and management of care gap closure through patient outreach and assisting with appointment scheduling and care coordination.

JOB FUNCTIONS

Essential Functions (primary responsibilities of the position in order of importance)

Job Responsibilities

% TIME

1.

Assist patient with the navigation of the Prevea Health care system (includes, but not limited to establishment with PCP, Specialty, myPrevea, Prevea.com, appointment scheduling and care coordination)

20

2.

Onsite visits to meet with brokers, HR representatives and others to discuss how the Advocate can support their employees/members

20

3.

Connecting patients with information obtained from customer support within Prevea 360

20

4.

Frequent communication with the Prevea business and strategic growth teams on workflows, goals, strategy

20

5.

Frequent communication with the Prevea 360 business team to ensure smooth transition for newly enrolled members

15

6.

Review open care gap reports issued, outreach to member, facilitate the scheduling of a patient appointment if able, and update file

5

Required for All Jobs (DO NOT CHANGE)

1.

Performs other duties as assigned

2.

Complies with all policies and standards of position, department, and organization.

3.

Complies with HIPAA for the protection of patient and confidential information

QUALIFICATIONS

Education

Education Level

Education Details

Required/
Preferred

Diploma or GED

High school graduation or its equivalent

Required

Certification from a Medical Office Specialist, Medical Assistant, Patient/Customer service representative or other medical clerical program

Strongly Preferred

Work Experience

Experience

Experience Details

Required/
Preferred

1 year

Experience within healthcare setting

Required

1 year

Experience working with health insurance

Preferred

1 year

Experience working in customer relations

Preferred

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/
Preferred

CMA/RMA/CCMA

Certified, Registered, or Certified Clinical Medical Assistant

NA

Strongly Preferred

Knowledge, Skills and Abilities

KSA's

Excellent interpersonal skills and behaviors

Ability to form work/patient relationships with patients and peers

Ability to prioritize work and meet changing demands and stress deadlines.

Fosters teamwork through effective written and verbal communication with all Prevea colleagues.

Keywords: Prevea Health, Sheboygan , Patient Health Advocate- Sheboygan (Remote Possibility for WI Resident), Healthcare , Sheboygan, Wisconsin