Patient Health Advocate- Sheboygan (Remote Possibility for WI Resident)
Company: Prevea Health
Location: Sheboygan
Posted on: May 27, 2023
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Job Description:
Description
This position will work 32 hrs per week
J o b D e s c r i p t i o n
JOB INFORMATION
Job Description Name:
Patient Health Advocate
Department:
Quality
ORGANIZATION (To be completed by HR)
Approved Date:
Date Last Edited:
Job Category:
Job Posting Title:
Exemption Status:
JOB SUMMARY (overall description of work done by this position)
This position acts as an advocate by being a primary contact for
Prevea patients, Prevea 360 members and potential patients who need
support and/or guidance when navigating Prevea Health and helps
connect them to the appropriate entity in which they seek for both
Prevea Health and Prevea 360.
Further, this position may assist with review and management of
care gap closure through patient outreach and assisting with
appointment scheduling and care coordination.
JOB FUNCTIONS
Essential Functions (primary responsibilities of the position in
order of importance)
Job Responsibilities
% TIME
1.
Assist patient with the navigation of the Prevea Health care system
(includes, but not limited to establishment with PCP, Specialty,
myPrevea, Prevea.com, appointment scheduling and care
coordination)
20
2.
Onsite visits to meet with brokers, HR representatives and others
to discuss how the Advocate can support their employees/members
20
3.
Connecting patients with information obtained from customer support
within Prevea 360
20
4.
Frequent communication with the Prevea business and strategic
growth teams on workflows, goals, strategy
20
5.
Frequent communication with the Prevea 360 business team to ensure
smooth transition for newly enrolled members
15
6.
Review open care gap reports issued, outreach to member, facilitate
the scheduling of a patient appointment if able, and update
file
5
Required for All Jobs (DO NOT CHANGE)
1.
Performs other duties as assigned
2.
Complies with all policies and standards of position, department,
and organization.
3.
Complies with HIPAA for the protection of patient and confidential
information
QUALIFICATIONS
Education
Education Level
Education Details
Required/
Preferred
Diploma or GED
High school graduation or its equivalent
Required
Certification from a Medical Office Specialist, Medical Assistant,
Patient/Customer service representative or other medical clerical
program
Strongly Preferred
Work Experience
Experience
Experience Details
Required/
Preferred
1 year
Experience within healthcare setting
Required
1 year
Experience working with health insurance
Preferred
1 year
Experience working in customer relations
Preferred
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/
Preferred
CMA/RMA/CCMA
Certified, Registered, or Certified Clinical Medical Assistant
NA
Strongly Preferred
Knowledge, Skills and Abilities
KSA's
Excellent interpersonal skills and behaviors
Ability to form work/patient relationships with patients and
peers
Ability to prioritize work and meet changing demands and stress
deadlines.
Fosters teamwork through effective written and verbal communication
with all Prevea colleagues.
Keywords: Prevea Health, Sheboygan , Patient Health Advocate- Sheboygan (Remote Possibility for WI Resident), Healthcare , Sheboygan, Wisconsin
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