Field Service Manager gtl
Location: De Pere
Posted on: June 23, 2025
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Job Description:
Our client is seeking an experienced and highly motivated Field
Service Manager to lead their Parts & Service Department. This
leadership role requires someone with the operational insight and
leadership skills equivalent to a General Manager, capable of
overseeing a team of field technicians, supporting internal
customer service, and working cross-functionally with engineering
and manufacturing teams. Key Responsibilities Lead and manage a
service team of 3 traveling field technicians and supplement with
engineering/manufacturing technicians when needed. Supervise and
support one inside customer service representative to ensure
efficient handling of service calls, quotes, and parts orders.
Ensure customer satisfaction by responding to inquiries, warranty
claims, and service requests in a timely and professional manner.
Provide technical support and troubleshooting assistance to
customers and technicians both remotely and on-site. Collaborate
with engineering and production teams to resolve complex technical
challenges and customer feedback. Oversee parts sales and pricing
procedures, maintaining profitability and consistency across
service operations. Build and maintain strong customer
relationships to drive repeat business and long-term satisfaction.
Schedule and coordinate on-site service visits, maintenance, and
repairs efficiently. Manage inventory of service tools and ensure
availability of necessary resources for field work. Identify and
implement process improvements within the service department to
increase efficiency and effectiveness. Conduct performance
evaluations, provide coaching, and promote a culture of
accountability and excellence within the service team. Maintain
accurate records of service activities, including quotes, reports,
inventory, and customer feedback. Act as the voice of the service
team within the organization—sharing key insights and trends from
field activity to help inform product and process improvements.
Qualifications Service or operations management experience,
preferably in an industrial, mechanical, or equipment manufacturing
environment. Leadership experience with cross-functional teams
(e.g., service techs, customer support, engineering). Strong
background in customer service, technical troubleshooting, and
field service coordination. Excellent interpersonal, communication,
and organizational skills. Ability to manage multiple priorities in
a fast-paced environment. Proficient in using CRM systems, service
software, and Microsoft Office Suite. Willingness to travel
occasionally for customer or technician support. Bachelor's degree
in Engineering, Business Management, or a related field is a plus.
Preferred Experience Previous experience working in or leading a
service or parts department. Strong understanding of equipment,
machinery, or industrial systems. Familiarity with warranty claims,
service quoting, and parts pricing strategies.
Keywords: , Sheboygan , Field Service Manager gtl, Engineering , De Pere, Wisconsin
