Product Services Technician gtl
Company: Argus Technical
Location: Kiel
Posted on: June 25, 2025
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Job Description:
Essential Duties and Responsibilities • Provide service
solutions to a potentially high volume of phone calls related to
service, repair, and product usage, ensuring exceptional customer
service • Coordinate calls to distributors and their contractors
when they are in the field at customer sites • Document and record
all service calls in case management • Identify warranty period and
coverage issues while resolving customer issues per company
warranty policies, escalate to management as needed • Troubleshoot
and diagnose manufacturer level technical service issues
(electrical and mechanical) for distributor service personnel
relating to product installation and service solutions • Assist
engineering in the creation and development of product improvement,
service-related videos, and technical bulletins • Perform service
training assistance for distributor locations • Service School
participation and presentations as requested by managers • Be the
point of contact for distributors with new or ongoing issues •
Perform additional duties as requested Qualifications To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions. • Strong knowledge
of electrical components and troubleshooting, Wi-Fi and Bluetooth
knowledge a plus • Strong mechanical background preferred • Strong
customer service skills with professional phone etiquette •
Excellent communication and listening skills, with the ability to
engage effectively with diverse customers and team members •
Ability to multi-task • Ability to use ERP systems, including data
entry and case management tools • Ability to read and understand
electrical schematics Technician Education and/or Experience •
Associate degree in Electro-Mechanical Technology, or a related
field • Education, training, or experience in the electrical field
required • Strong computer skills, including proficiency in
Microsoft Office suite including website navigation • One year of
customer service and troubleshooting ?
Keywords: Argus Technical, Sheboygan , Product Services Technician gtl, Customer Service & Call Center , Kiel, Wisconsin
