Customer Service Team Lead
Company: Uline
Location: Kenosha
Posted on: June 24, 2025
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Job Description:
Customer Service Team Lead Pay from $28 to $35 per hour with
significant growth and earning potential! Kenosha Branch 12355
Uline Way, Kenosha, WI 53144 Leading the way with legendary
customer service - at Uline! As Customer Service Team Lead, ensure
our representatives are trained and empowered to be the ultimate
problem solvers and deliver the fast, friendly and customer-focused
experience our customers love. Better together! This position is
on-site, and we are looking for people who share our passion.
Position Responsibilities Coach and develop Customer Service
Representatives in all areas including product knowledge, policies
and procedures as well as performance metrics. Review phone, email
and other customer interactions to evaluate quality, track results
and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that
increase efficiency and customer satisfaction. Facilitate team
meetings and one-on-one sessions to communicate policy updates,
company information and provide training and coaching. Handle
escalated customer issues and provide weekly support for customer
interactions. Minimum Requirements High School diploma or
equivalent required. Bachelor’s degree preferred. 3 years of
customer service experience. 2 years of experience in a leadership
/ supervisory role preferred. Effective communication skills.
Benefits Complete health insurance coverage and 401(k) with 6%
employer match that starts day one ! Multiple bonus programs. Paid
holidays and generous paid time off. Tuition Assistance Program
that covers professional continuing education. Employee Perks Café
featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities. About Uline Uline, a
family-owned company, is North America’s leading distributor of
shipping, industrial, and packaging materials with over 9,000
employees across 14 locations. Uline is a drug-free workplace .
EEO/AA Employer/Vet/Disabled LI-AP3 LI-IL001 (IN-KNMANC) Our
employees make the difference and we are committed to offering
exceptional benefits and perks! Explore Uline.jobs to learn
more!
Keywords: Uline, Sheboygan , Customer Service Team Lead, Customer Service & Call Center , Kenosha, Wisconsin
