First Impression Specialist - Receptionist

Company: Home Instead - Sheboygan
Location: Sheboygan
Posted on: November 23, 2019

Job Description:

Interested in joining Wisconsins #1 in-home senior care organization? Home Instead Senior Care in Sheboygan is looking for a --positive, personable professional who will fit well within our organization as we continue to grow!Core Value--At Home Instead we only have one, Love (v.) or Love the verb, demonstrated by our eight key attributes: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.Core PurposeTo Teach Others About Love (v.)Core PassionTo Revolutionize the Image of AgingPOSITION OVERVIEWThe Receptionist/First Impression Specialist plays a critical role in creating a welcoming and inviting environment for all Home Instead Senior Care customers whether they stop in to the office or contact us via the phone. In addition, the First Impression Specialist plays a significant role enhancing the CAREGiver Experience and creating positive impressions.The First Impression Specialist will be responsible for the front foyer area and will, typically, be the first person a guest to Home Instead Senior Care sees and the first person a caller speaks with. Therefore, the ability to connect and build relationships is critical.ESSENTIAL DUTIES AND RESPONSIBILITIESThe specific duties and responsibilities of the Director of Impressions include:Ensure a welcoming experience for guests as they enter the office by:Taking ownership and keeping the front foyer area neat and free of clutterEnsuring that any materials placed in the foyer area are approved by the Human Resources Supervisor prior to placementGreeting all guests to Home Instead Senior Care following the Greeting Guests ProcessEnsuring expected visitor names are listed on the Welcome Screen in the foyer areaAnswer incoming phone calls in a professional and warm mannerAct as a customer advocate by directing callers/visitors to the appropriate Home Instead Senior Care team member for assistanceUtilize past caregiving experience to build strong relationships with our professional CAREGivers and be a resource for CAREGivers to talk with, share stories with, ask questions to, etc.Assist the Recruitment and Retention Coordinator and the Human Resources department by:Assisting with monthly CAREGiver eventsStuffing paychecks with payroll stuffers (i.e., event announcements, newsletters)Writing and routing birthday, anniversary and sympathy cardsWork with the staff and CAREGivers to correct clock in and clock out discrepancies in SantraxAssist with filing and other support duties as neededREQUIRED SKILLS AND CHARACTERISTICSA successful Director of Impressions is an individual who is:--Personable and warm--Compassionate--Able to build strong relationships--Able to multi-task--Comfortable in a fast-paced environment--Organized and works with a sense of urgency--Able to operate a multiple phone line system--Able to navigate basic computer programs--Willing to follow standard processes and procedures--Experience as a CAREGiver, preferredWe Senior Care, Inc. dba Home Instead Senior Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.Each Home Instead franchise is independently owned and operated.--

Keywords: Home Instead - Sheboygan, Sheboygan , First Impression Specialist - Receptionist, Administration, Clerical , Sheboygan, Wisconsin