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Receptionist / Switchboard Operator

Company: Acuity Mutual
Location: Sheboygan
Posted on: August 1, 2019

Job Description:

OverviewAcuity is seeking a Receptionist / Switchboard Operator to greet and assist visitors, agents and the general public. This person will monitor guest list and grant access to building accordingly. He/she will maintain the switchboard communication system and general efficient handling of phone calls on a rotating basis. He/she will notify appropriate personnel of emergency situations. This person will take premium payments from insureds. He/she will assist with Policy Assembly activities on a daily basis. This person will process ACMS transactions for Corporate Fax and Imaging on a daily basis.ResponsibilitiesESSENTIAL FUNCTIONS:



  • Answer incoming calls and direct them to proper parties.
  • Distribute overnight messages to the appropriate individual.
  • Greet, register and assist visitors.

  • Make all visitors feel welcome.
  • Accept documents or locate the party being visited and page the party if necessary.
  • Monitor the galleria area for general safety and security.
  • Assist with the assembly of personal lines and commercial lines print.
  • Electronically file and process commercial, personal, claims and other corporate faxes received through the Automatic Content Manager System (ACMS).
  • Electronically file and process No Claims Image through the Automatic Content Manager System (ACMS).
  • Electronically file and process Commercial No through the Automatic Content Manager System (ACMS).
  • Accept cash and check payments from insureds. Verify policy status, make change, and prepare receipts. Secure all cash and promptly notify the Cash Room of payments.
  • Make requested pages and special announcements.
  • Place long distance calls and connect conference calls at the request of employees.
  • Assemble audit documents.
  • Provide coverage during companywide events.
  • Monitor severe weather and make companywide tornado announcement when necessary.

  • Regular and predictable attendance.
  • Perform other duties as assigned.

    ACUITY PROVIDED EQUIPMENT:



    • Personal computer.
    • Telephone with paging functionality and security access.
    • Switchboard console and headset.


      QualificationsEDUCATION:

      High school diploma

      EXPERIENCE:

      Previous receptionist and switchboard duties helpful, but not necessary.

      OTHER QUALIFICATIONS:



      • Excellent interpersonal skills
      • Professional image; professional business casual attire and good grooming
      • Willingness and ability to provide eight hours of coverage between 7:00 am to 6:00 pm, as needed
      • Strong attention to accuracy, neatness and detail
      • Extreme reliability and responsibility
      • Must have excellent punctuality and be able to work independently
      • Exceptionally pleasant speaking voice
      • Pleasing and courteous disposition under pressure
      • Familiarity with switchboard communication systems
      • Computer and keyboard shortcut knowledge. Ability to achieve 6,000 - 6,500 keystrokes per hour on alphanumeric data entry with minimal errors.
      • Willingness to constructively and professionaly share ideas and voice opinions in monthly team and individual meetings.

        This job is classified as non-exempt.

Keywords: Acuity Mutual, Sheboygan , Receptionist / Switchboard Operator, Administration, Clerical , Sheboygan, Wisconsin

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